Shipping & Returns Policy
We are committed to providing you with the best products and a seamless shopping experience. We proudly offer Free Standard Shipping and Free Returns on all orders within the United States.
Shipping Information
Order Processing:
- Orders are processed and shipped from our facility in Fall River, MA. Please allow 1-3 business days for our team to prepare your order for shipment.
Shipping Methods & Delivery Times:
- Our Free Standard Shipping option utilizes either USPS or UPS Ground.
- After your order has been processed and fulfilled, estimated delivery times are:
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East Coast: 1-5 business days
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West Coast: 5-7 business days
- Please note that these delivery times are estimates provided by the carrier and may vary. Expedited and international shipping options and charges are calculated at checkout.
Tracking Your Order:
- Once your order ships, you will receive a confirmation email with a tracking number. You can also check the status of your shipment at any time by logging into your account page.
30-Day Returns & Exchanges
We stand behind the quality of our products and want you to be completely satisfied. If for any reason you are not happy with your purchase, you may return it for a full refund or exchange.
Return Conditions:
- Returns must be initiated within 30 days of receiving your order.
- To be eligible for a return, items must be in new, unworn, and unwashed condition with all original tags attached.
How to Start a Return or Exchange:
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Contact Us: To begin the process, please contact our customer service team at
sales@whalerknits.com with your order number.
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Free Return Label: We will provide you with a free, prepaid return shipping label and instructions on how to send your item back to us.
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Processing: Once we receive and inspect your return, please allow up to 14 business days for your refund or exchange to be processed.
Refund Details:
- Refunds will be issued to your original form of payment.
- We offer a full refund on the product price. There are no restocking fees.
- Please note that any original shipping charges for expedited or international orders are non-refundable.
